Online Membership Introduction & FAQ
In 2021, Native Plants Queensland migrated its website and membership database to a service called Wild Apricot, which enables us to now offer online membership services.
If you’re interested in joining Native Plants Queensland, please head over to our ‘Become a Member’ page.
What does the new Wild Apricot service mean for existing members?
This means you are now able to:
- Apply and pay for new memberships online
- Login to your membership profile to update your own contact details and renew your membership
- Reliably receive member/event updates, and our monthly newsletter, via email.
We will also be able to provide secure member-only content via the website—we’ll keep you updated as these resources come online.
⇒ Note
‘Wild Apricot’ is current experiencing issues with logins via some Apple devices and the Safari browser. They are working on a fix, but in the meantime if you experience issues logging in, please try using Google Chrome as your browser or an Android device. Unfortunately this issue is out of our control and we are not sure when it will be fixed.
Renew your membership today – All membership renewals are due on the 1st April
Step 1: If you don’t yet have a password, follow the ‘Logging in’ instructions below.
Step 2: Once logged in, go to your profile by clicking on your name in the website header, and you will see a ‘Renew to 1 April 2025‘ button.
(If you are part of a family/group membership, one of you is the ‘administrator’ and only they will see the ‘Renew’ button—see ‘Managing your membership’ section below.)
Step 3: Pay your membership fees:
– When you get to the payment screen click ‘Pay online’ to pay immediately with your credit/debit card.
– OR click ‘Invoice me’ if you’d prefer to pay by direct deposit, cheque or at your local NPQ branch meeting. You will find all those alternative payment details here.
What does the new Wild Apricot service mean for existing members?
This means you are now able to:
- Apply and pay for new memberships online
- Login to your membership profile to update your own contact details and renew your membership
- Reliably receive member/event updates, and our newsletter, via email.
You will also have access to secure member-only content including articles from previous Journals via this website.
Logging In
Click the login icon at the top of the website and click ‘Forgot password’ on the next page. (On mobile version ‘Forgot password’ will appear immediately under the login boxes.)
Enter your email address and you will receive a password reset email. You can also use this facility if you need to reset your password at any time.
If the system does not recognise your email, you need to contact the membership officer (membership@npq.org.au) and provide your correct email address.
If you do not receive the email, please check your SPAM/junk folder and add updates@npq.org.au to your address book. We have had problems specifically with bigpond.com accounts—you can log onto your Telstra webmail and you may find the password email in the junk folder. If that does happen we would really appreciate you letting us know (email updates@npq.org.au) so we can follow up with Telstra.
Managing your membership (and multi-person memberships)
Native Plants Queensland allows for Ordinary Memberships to include additional people residing at the same address, at no additional cost.
In Wild Apricot terminology, this is called a membership ‘bundle’. The person who sets up the membership / completes the application form becomes the bundle administrator and has the ability to add, delete or edit any details of all other bundle members. (Even if you are the only person in your membership, you are still referred to as the bundle administrator.)
This is very important because it is the bundle administrator who receives membership renewal reminders and who is responsible for making payments. Also, your printed quarterly Native Plants Queensland Journal will be posted to the mailing address entered on the bundle administrator’s record.
The bundle administrator may add other people residing at the same address to the membership bundle. These additional members need to be entered with a unique email address, separate from the bundle administrator. This will enable them to also log into the website, access member-only content and check/update their own details.
If you were an existing member as at 1 February 2021, your details have been migrated to the new system and we have nominated the first person listed on your membership as your bundle administrator.
To check your record, follow the logging in instructions in the section above, and you will be able to see who is the bundle administrator for your membership. If you wish to change the nominated person, contact the membership officer (membership@npq.org.au).
Member Directory
Please note that on your personal profile page you will see settings related to your ‘Directory Profile’. A member directory is a facility offered by Wild Apricot, however at this time we have disabled the directory function (apart from a listing for our Council). If we do offer a member directory in the future, you will be advised in advance and it will be ‘opt-in’, so that no information is displayed without your knowledge and permission.